Shipping and Service Policies
All our products are shipped right from our headquarters in northern New Jersey. All in stock orders placed before 3:00 PM Eastern Standard Time can be shipped out that very same day. Our order and shipping processes have been streamlined and optimized for your convenience. We are dedicated to maintaining our quality service commitment to all of our customers!
If you order a product that is temporarily out of stock, we will be happy to help you find a comparable replacement or change your order. Any products that need to be custom manufactured or that have a lead time will always be clearly labeled as such on their product pages. We strive to be transparent with our policies and procedures in order to keep you in the loop at all times.
If you need assistance, please call 973-940-3365 and one of our customer service representatives will be happy to help guide you through the purchasing and shipment processes.
FireSupplies.com offers many convenient shipping methods that calculate shipping costs based on weight, using UPS and Real-Time USPS shipping calculators. We ship international using UPS Worldwide Expedited, Express, or Express Plus. Customers who are shipping internationally will be charged taxes and duty charges.
Important Notice for International shipments
For the most robust tracking of your international delivery, make sure to select shipping through UPS Worldwide Expedited.
Take a moment to read up on our FAQs. If you have any further questions, don't hesitate to let us know.
Q. Can I choose to have my package signed to finalize delivery?
A: Our UPS shipments include signature tracking.
Q. Will I receive delivery confirmation?
A: Express and Priority mail include delivery confirmation.
Q. What if I need to make a return?
A: We accept returns up to 90 days of the original invoice date and will be happy to provide you with either a replacement or a full refund.
AVAILABLE PRODUCTS FOR SHIPPING
- Caulks, Sealants & Putty
- Detection, Monitoring, Alarms
- Electrical Outlet Boxes
- Emergency Exit Signs & Lighting
- Fire Rated Lighting
- Firestop Transit Sleeves
- Labels and Safety Signs
- Personal Protection Equipment
- Pillows, Cavity Barriers
- Sheets, Wraps
- Sprays, Foams
We have a 100% Money Back Guarantee if you're not satisfied with a product you purchased. You can send it back to us within 90 days of the original invoice date, and we'll happily arrange for a refund or replacement.