Shipping and Service Policies
SHIPPING WITH FIRESUPPLIES
FREE SHIPPING ON ORDERS OF $149 OR MORE!
Enjoy free domestic ground shipping to the U.S. on selected items throughout the store. If the items in your order total $149 or more, your order ships FREE!!!
In stock items will ship in 24 to 48 hours. Please do not hesitate to call one of our Customer Care Consultants if you have any questions or require special shipping options.
Any quotes, lead-times, or shipping dates provided by FireSupplies.com are estimates only and are subject to change!
We work with multiple carriers to offer you different shipping options. Expedited shipping options are also available for rush deliveries.
- Estimated delivery time.
- A signature may be required upon delivery (at the discretion of the UPS delivery driver and depending on your location). Packages cannot be rerouted or picked up from UPS.
- Choosing UPS Next Day Air applies to weekday deliveries only! If you require the UPS Next Day Air Saturday delivery please call Customer Service.
- A signature may be required upon delivery (depending on your location and at the discretion of the FedEx delivery driver). Packages cannot be rerouted or picked up from FedEx.
US POSTAL SERVICE (US ONLY)
- USPS orders are not guaranteed to ship the same day the order is placed!
- USPS can ship packages to PO Boxes. Packages cannot be rerouted or picked up.
- Delivery times vary by destination, and is not guaranteed.
- Tracking of packages have some limitations
FireSupplies.com ships product all over the world via both UPS and FedEx. Please keep in mind that when you place an international order, you are responsible for all applicable duty and taxes.
If your order requires any special paperwork please email us at sales@FireSupplies.com or contact us by phone at 1-844-678-7759. Also in the event that the product you have ordered is out of stock at the time the order was placed, you will be notified by email the estimated date that your order can ship complete.
CONFIRMATION & TRACKING
Confirmation e-mails are sent immediately after your package is shipped, complete with estimated delivery date and tracking information (trackable shipping methods only). First Class, Priority and Express Mail have delivery confirmation.
For special requests, such as shipping on an account, please contact us at firstname.lastname@example.org, chat or by phone at 1-844-433-8872.